Privacy Policy
This Privacy Policy outlines how DYG Physiotherapy collects, stores, and protects your personal data in accordance with the UK GDPR and Data Protection Act 2018. This policy was last reviewed and updated in May 2024.
Who We Are
DYG Physiotherapy is run by Donna Griffiths, a Chartered Physiotherapist (MCSP, HCPC, ACPAT). The service is committed to protecting your privacy and ensuring any data collected is handled securely and transparently.
What Information We Collect
- Your name and contact details (phone, email, address)
- Details about your animal(s): name, breed, date of birth, working role
- Veterinary and medical professional details
- Notes about health history, treatment, and referrals
How We Collect Your Data
- Via referral from your veterinary or medical professional
- Through email, website contact forms, or phone
- When you complete paperwork in person or online
How We Use Your Data
- To provide treatment and manage your case history
- To communicate with you regarding appointments or care
- For internal record-keeping and regulatory compliance
Sharing Your Data
Your data may be shared with:
- Your veterinary practice (with consent)
- Medical professionals involved in your or your pet’s care
- Your pet insurance company (if directed by you)
- Legal or regulatory bodies if required by law
How Long We Retain Your Data
Your personal data will be stored for up to seven years after the last contact, in accordance with legal and insurance record-keeping requirements.
Your Rights
- Access: You may request a copy of your data at any time
- Correction: You may ask us to correct inaccurate or outdated data
- Erasure: You can ask to delete your data, unless we are legally required to retain it
- Objection: You may object to the way we process your data under certain circumstances
Cookies
Our website may use cookies to improve functionality and analyse anonymous usage data. You can disable cookies in your browser settings without affecting access to our services.
Marketing
DYG Physiotherapy does not send marketing emails or sell your information to third parties.
Contact Details
If you have questions about this policy or your data, contact:
Donna Griffiths
DYG Physiotherapy
13 Sycamore Close, Fulwood, Preston PR2 9NA
